Legal

Privacy policy

Last updated: June 2026

Skylar Automation LLC ("Skylar Automation," "we," "our," or "us") operates skylarautomation.ai and provides AI-powered automation and SMS communication services to small businesses. This Privacy Policy explains how we collect, use, and protect your information, including mobile phone numbers collected through our NeverMiss missed-call text-back service.

Information we collect

We may collect the following types of information:

Your name, business name, email address, and phone number when you contact us or sign up for our services
The phone numbers of individuals who call businesses using our NeverMiss system (collected automatically when an inbound call is received)
Usage data and communications exchanged through our SMS platform
Payment and billing information processed securely through our payment providers

SMS messaging and mobile numbers

We will never sell, rent, share, or disclose your mobile phone number to third parties for marketing purposes. Mobile numbers collected through our NeverMiss service are used solely to deliver automated customer care responses on behalf of the business you called.

When a customer calls a business using our NeverMiss system and the call goes unanswered, an automated SMS is sent to that caller's number. By placing an inbound call to a business, callers provide implied consent to receive a single automated text-back response from that business.

Message frequency: End users will receive one (1) automated SMS per missed call. Additional messages may occur if the recipient responds and continues a conversation with the business.

Message and data rates may apply. Standard carrier messaging rates apply to all SMS messages sent or received through our system.

Opt-out: Reply STOP at any time to stop receiving messages. You may also reply HELP for assistance. After opting out, you will receive a single confirmation message and no further messages will be sent.

How we use your information

To deliver the NeverMiss missed-call text-back service on behalf of our business clients
To communicate with prospective and current clients about our services
To process payments and manage accounts
To improve our services and troubleshoot technical issues
To comply with legal obligations

Information sharing

We do not sell your personal information. We may share information only in the following limited circumstances:

With the business client whose missed-call triggered the SMS (the business can see reply conversations)
With service providers who help us operate our platform (e.g., Twilio for SMS delivery), who are contractually bound to protect your data
When required by law, subpoena, or to protect the rights and safety of Skylar Automation or others

Data retention

We retain SMS conversation logs for up to 90 days to support customer service inquiries and compliance audits. Phone numbers of individuals who have opted out are retained on a suppression list to ensure no further messages are sent.

Security

We use commercially reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. All SMS traffic is processed through Twilio's secure infrastructure.

Your rights

You may request access to, correction of, or deletion of personal information we hold about you by contacting us at the address below. Oregon residents may have additional rights under state privacy law.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.

Contact us

For privacy-related questions or to exercise your rights, contact us at:

Skylar Automation LLC
Salem, Oregon
Email: hello@skylarautomation.ai
Website: skylarautomation.ai